Returns & Exchanges

At Catchmaster, we stand behind the quality of our pest management solutions and offer a 30-day return window for products in their original, unused condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Place the unused items securely in their original packaging, ensuring all components are included to prevent damage during transit back to our facility.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.